Website checkout, trials and optional purchases
The plan, billing term, currency, recurring price and amount due today shown in your checkout summary form part of your order. Only verified offers available for the selected currency and billing term can be purchased. NGN payments use Paystack and USD payments use Stripe. Your payment provider and bank may apply their own conversion or card fees.
A 14-day trial follows the trial model offered when you register. For card-required trials, the trial begins after successful card setup. Unless cancelled before the trial ends, the selected subscription price is charged after the 14-day period and renews monthly or yearly as selected. Paystack card setup collects the refundable verification amount disclosed below the payment button; a full refund of that verification amount is requested after successful subscription setup, subject to bank processing times. Stripe card setup does not itself collect a subscription payment during the trial.
For a no-card trial, confirming registration starts the 14-day trial without authorising automatic subscription billing. Arrange subscription payment after the trial if you wish to continue. Buying optional products does not turn a no-card trial into an automatic subscription.
Order bumps and upsells are optional one-time purchases. Unchecked products are not purchased. Selected extras are payable now at the prices in your summary, separately from the recurring subscription. During a card-required trial they may be collected with card setup; during a no-card trial they use a separate payment checkout. Only the card-verification portion of a Paystack card-setup payment is automatically submitted for refund. Cancelling a trial does not automatically cancel or refund purchased extras; the Cancellations & Refunds policy applies.
Your confirmation page shows trial dates and a private cancellation link. Keep that link private and contact sales if you need help recovering access or cancelling. Changing the default trial model does not change an existing registration’s accepted terms. Workspace and product access are provisioned separately by Butterflystack after the applicable registration or payment is verified. Payment confirmation alone is not a promise of immediate workspace creation.
Scope and agreement
These terms govern Butterflystack’s business software subscriptions and professional services when incorporated into an accepted order or service agreement. Before purchase, the order must identify the legal supplier, customer, scope, price, currency, taxes, billing cycle and any special conditions. A named legal supplier in an accepted order is the contracting party; this brand name alone is not a statement of incorporation. A signed order takes priority for its commercial scope; an executed data-processing agreement governs processing matters. Nothing here removes mandatory legal rights.
Eligibility and account access
You must be at least 18 and authorised to act for the business you represent. Keep account and billing details accurate. Use individual authorised accounts, protect credentials, enable available multi-factor authentication and promptly report suspected compromise. You are responsible for managing your team’s access and approvals. We may request reasonable proof of authority where account ownership is disputed.
What we deliver
Your order defines the subscription features, limits, support, onboarding and implementation work included. A website feature list is not a promise that every feature is included in every plan. New work, revisions outside the agreed scope, integrations and usage charges require an agreed scope or applicable price. You must provide required content, permissions, feedback and access in time; delays can change delivery dates. Approval criteria, milestones, revision rounds and handover arrangements should be recorded in the project order.
Fees, renewal and cancellation
Only the prices and renewal arrangements disclosed and accepted at checkout or in your order apply. Recurring billing requires your authorisation. Messaging, phone numbers, AI, email delivery, advertising spend and third-party tools may carry separate usage charges; applicable charges must be disclosed before you authorise them. We will give advance notice of a price change before it affects a future paid period, allowing you to cancel. See Cancellations & Refunds for how to stop renewal and request a refund. Overdue undisputed charges may lead to suspension after reasonable notice, except where immediate action is required for security or law.
Customer responsibilities
You retain responsibility for your business, offers, communications, taxes and customer relationships. You must have permission to upload data and content, publish appropriate notices, honour opt-outs and comply with applicable privacy, consumer, advertising and telecommunications rules. Do not use purchased or scraped lists without a valid lawful basis and all required messaging permissions. Our Acceptable Use & Communications Policy forms part of these terms when accepted with your order.
Data and confidentiality
You keep rights in your customer data and grant the limited access needed to perform the service. Both parties must protect non-public business information received through the engagement, using it only for agreed purposes or as law requires. The Privacy Policy describes our own processing. Customer-controlled personal data requires an appropriate processing agreement before access. You must not submit regulated health, payment-card or other highly sensitive data unless the necessary written approvals, contracts and technical safeguards are confirmed.
Intellectual property and handover
You retain ownership of materials you supply. Underlying GoHighLevel software, third-party tools, licensed assets and our pre-existing templates, methods and reusable components remain with their owners. Your order should specify ownership or licence rights in custom deliverables and any payment conditions before work begins. We do not acquire permission to use your name, results, recordings or testimonials publicly merely because you become a customer. Keep independent copies of your business content; agree any migration, export and additional handover work before cancellation.
Third-party services and AI
Butterflystack is an independent reseller and service provider, not HighLevel itself. Availability and functionality can depend on HighLevel, communications networks and integrations, whose applicable terms and restrictions also apply. We do not promise uninterrupted access or a particular sales, advertising or efficiency result. AI output can be inaccurate or inappropriate; review it before publishing, sending messages or making decisions. Do not use AI as the sole basis for decisions affecting people’s legal rights, employment, health, credit or access to essential services.
Suspension, termination and consequences
We may restrict the affected activity where reasonably necessary to address unlawful use, a material breach, a security risk or an upstream provider requirement. Where practicable, we explain the reason and allow an opportunity to remedy it. Either party may terminate for a material breach not remedied within a reasonable period stated in a written notice. Termination does not erase accrued payment obligations or statutory refunds. Arrange data export and number-porting before closure; access, retention and migration are subject to the agreed schedule and provider capabilities, not indefinite free storage.
Responsibility and disputes
Each party is responsible for loss caused by its breach or unlawful conduct, subject to applicable law and any valid limitation expressly agreed in the order. These terms do not exclude liability that cannot lawfully be excluded, or impose a general waiver of consumer remedies. Contact us first with a clear description and requested resolution so we can try to resolve a dispute. Nigerian law applies unless a valid written order or mandatory applicable law requires otherwise. A competent court may hear disputes; no US arbitration clause or class-action waiver is imposed by this page.
Updates and contact
The version accepted with your order governs that agreement unless a valid change mechanism applies. Material changes to ongoing services will be notified before they take effect; changes do not retrospectively alter completed purchases. Contact Precious John for contractual notices, support routing or a copy of the policies applicable to your order.
Contact Butterflystack
Contact: Butterflystack — Precious John
Email: legal@butterflystack.com
Location: Calabar, Cross River State, Nigeria.